This Privacy Statement explains how CV BALI KARU (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website or use our services. We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with applicable laws, including the General Data Protection Regulation (GDPR) for users in the European Union (EU).

The data controller responsible for processing your personal data is:

CV BALI KARU

Office Address: Banjar Belulang, Desa/Kelurahan Mengesta, 

Kecamatan Penebel, Kabupaten Tabanan, 

Provinsi Bali, 82152, Indonesia 

Contact: t e a m [at] b a l i k a r u . c o m 

We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, and other contact details.
• Booking Information: Details related to your bookings, such as dates, services requested, and payment information.
• Technical Information: IP address, browser type, operating system, and information about your visit, including the full URL, clickstream to, through, and from our site.
• Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience on our website. For more details, please see our Cookies Policy.

Your personal information may be used for the following purposes:

• To Provide Services: To process your bookings and provide the services you have requested.
• Customer Support: To respond to your inquiries, complaints, and feedback.
• Analytics and Improvements: To analyze user behavior on our website using Google Analytics and Microsoft Clarity, helping us to improve our website and services.
• Marketing: With your explicit consent, to send you promotional communications about our services.

• We process your personal data based on the following legal grounds:
• Contractual Necessity: Processing is necessary for the performance of a contract (e.g., booking a tour).
• Legal Compliance: To comply with our legal obligations.
• Legitimate Interests: To improve our services, provided that such interests are not overridden by your data protection rights.
• Consent: Where you have provided explicit consent, particularly for marketing communications.

We use third-party service providers to assist us in providing our services, including:

• Google Analytics: We use Google Analytics to collect data on website usage, including tracking user interactions. Google Analytics is a service provided by Google LLC. Data collected by Google Analytics may be transferred to, and stored on, servers in the United States. For more details, please refer to Google’s Privacy Policy: [Google Privacy Policy](https://policies.google.com/privacy).
• Microsoft Clarity: We use Microsoft Clarity for session recording and heatmap tracking to understand how users interact with our website. For more information, please refer to Microsoft’s Privacy Policy: [Microsoft Privacy Policy](https://privacy.microsoft.com/en-us/privacystatement).
• Bokun.io: During the booking process, we use software provided by Bokun.io. Bokun.io is responsible for the processing and protection of your data during the booking process. For more information, please refer to Bokun.io’s Privacy Policy: https://www.bokun.io/privacy-policy  

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described in this Privacy Statement. We may share your data with service providers who assist us in operating our website, conducting our business, or providing services to you, under strict confidentiality agreements.

If we transfer your data to countries outside the European Union, we ensure that appropriate safeguards are in place to protect your personal information in accordance with GDPR requirements.

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Statement, or as required by law. After this period, your data will be securely deleted or anonymized.

We may update this Privacy Statement from time to time. The latest version will always be available on our website, and the date of the latest update will be indicated at the top of this document.

While we strive to protect your personal data, we cannot guarantee the security of any information you transmit to us over the internet, and you do so at your own risk. We are not responsible for any unauthorized access or data breaches caused by third-party services or external websites.

If you have any questions or concerns about this Privacy Statement or our data processing practices, please contact us at:

CV BALI KARU 

Banjar Belulang, Desa/Kelurahan Mengesta, 

Kecamatan Penebel, Kabupaten Tabanan, 

Provinsi Bali, 82152, Indonesia 

Email: t e a m [at] b a l i k a r u . c o m