ABOUT | MISSION

FREQUENTLY ASKED QUESTIONS

B A L I K A R U is  Y O U R experience haven in Bali, located in the unspoilt and authentic central mountain region, at the foothills of the sacred Mount Batukaru. We specialize in creating unforgettable half-day and full-day experiences that immerse you in the traditional Balinese way of life. From cooking classes to spiritual blessings, we offer a range of unique activities designed to showcase the real Bali.

Balikaru is situated in the region surrounding the revered and sacred Mount Batukaru, one of the most beautiful and unspoiled areas of Bali. The journey to us offers a unique opportunity to experience Bali’s untouched nature, lifestyle, culture, and traditions. By being far from mass tourism, we ensure that you can enjoy an authentic, unfiltered view of Bali. The effort to reach us is part of the charm, offering a genuine glimpse of Bali’s pristine side.

At Balikaru, we pride ourselves on individuality, authenticity, and the responsibility we take for Bali, its people, and our guests. All our tours and experiences are conducted in small groups of up to 8 or 12 people or entirely privately and exclusively. Every booked tour runs even with just one participant. You’ll experience Bali, our village, and its people in an unfiltered way—here, life is authentic, traditions and culture are an integral part of everyday life, and life flows with Balinese warmth, openness, and a good dose of humility and serenity. By choosing Balikaru, you support the local community, as our team is drawn from the village and nearby areas. We contribute to local infrastructure, such as maintaining the water supply, supporting the traditional Subak rice farming system, and preserving traditional crafts.

We offer our experiences in multiple languages. Standard tours are available in English and Indonesian. Additionally, we can provide a licensed and qualified guide who speaks German, French, Italian, Spanish, or Japanese for any tour or experience, making our Bali tours available in seven languages.

All tours booked with a transfer option at Balikaru automatically include our VIP Transfer service. This means you can relax and enjoy your experience with Balikaru from the very first minute. Your VIP Transfer will pick you up at your accommodation at the agreed time and bring you directly to us, without detours or stops to pick up other travellers. At the end of your tour, you’ll be taken directly back to your accommodation. We take care of the timing and the fastest route. All vehicles are maintained and insured, and our drivers are licensed and trained.

We recommend our programs for children aged 6 and above. Our experiences are designed to be engaging and educational for younger visitors, but due to the nature of some activities, we believe they are best suited for children who are at least 6 years old.

Due to the location of our activities in a mountain village, which requires walking on local paths and trails, our tours are unfortunately not suitable for individuals with mobility impairments. The local terrain is not equipped for those with physical disabilities, and we apologize for any inconvenience this may cause.

Our tours are excellent for vegetarians. We can accommodate vegetarian preferences in our cooking classes and lunch; please inform us at least 24 hours before your tour. Our snacks during the blessing ceremony and trekking are also suitable for vegans. However, some traditional components in our dishes may not be entirely vegan. We appreciate your understanding that complete vegan suitability may not always be guaranteed.

We offer a variety of tours and experiences, including:

  • Authentic Balinese Cooking Classes: Learn to prepare traditional Balinese dishes using fresh, local ingredients.
  • Village Life Tours: Explore the traditional village of Belulang and witness daily Balinese life.
  • Spiritual Blessing & Purification Ceremony: Participate in a magical ritual at a sacred spot in the mountain jungle.
  • Herb and Spice Garden Tours: Discover the medicinal and culinary uses of herbs and spices in our organic garden.
  • Jamu Making: Create and taste your own traditional Balinese herbal drinks.
  • Jungle Trekking: Experience real jungle trekking with visits to waterfalls and a scenic picnic.

You can book a tour directly through our website by filling out the booking form or by contacting our customer service via email or WhatsApp. If you book through a third-party provider, please note that additional terms and conditions may apply.

Our cancellation policy is as follows:

  • Up to 1 day before the scheduled service: No cancellation fees apply.
  • 1 day before the scheduled service: A 40% cancellation fee applies. However, you can reschedule the tour for another available date to avoid the fee.
  • Day of tour date: A 90% no show fee applies.

We recommend bringing comfortable clothing, suitable footwear for walking or trekking, sunscreen, insect repellent, and a reusable water bottle. For certain activities, specific gear may be provided or recommended, which will be mentioned in your booking confirmation.

Guest safety is a top priority for us. We carry comprehensive public liability insurance through PT Asuransi Allianz Utama Indonesia, policy number DPS01-G-2312-00O0001520. Additionally, all activities are conducted by experienced guides who are familiar with the local terrain and culture.

Absolutely! At Balikaru, we are deeply committed to supporting the local community. We employ locals from the village, promote traditional crafts and products, and contribute to local education and infrastructure initiatives. By choosing Balikaru, you are directly supporting the preservation of Balinese culture and traditions.

Yes, we offer the option to customize your tour or experience based on your interests and needs (Please use our form and request your private tour program). Whether you want to focus on spiritual activities, nature exploration, or culinary experiences, we can tailor the itinerary to suit your preferences. Please contact us in advance to discuss your requirements.

We welcome and appreciate your feedback! After your tour, you can provide feedback directly on our website through the feedback form or by contacting us via email or WhatsApp. Your insights help us continually improve our services and offerings.

We take the protection of your personal data seriously. Please refer to our [Privacy Statement](#) for detailed information on how we handle and safeguard your personal information.

 

For any additional questions, please feel free to contact us at:

 

CV BALI KARU 

Banjar Belulang, Desa/Kelurahan Mengesta, 

Kecamatan Penebel, Kabupaten Tabanan, 

Provinsi Bali, 82152, Indonesia 

Email: t e a m [at] b a l i k a r u . c o m 

Phone & WhatsApp: +62 813-3705-5030